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LAN is mediocre at best but as soon as something goes wrong customer service is non existent. I have spent 6 months of mails and calls to LAN looking to get compensation for a delayed flight to Edinburgh from Santiago where we were kept on the plane for 6 hours with no food, drink or medical service offered. LAN has published norms stating what should be done in the event of extended delays BUT these seem to apply only for flights to the US.

Finally LAN have offered me $US 100 compensation (on a $5000 ticket) for the delay .

Why is it that LAN can ride roughshod over the passengers and still be voted best airline in South America - lack of competition - when compared with Far and Middle east carriers the LAN service is severely lacking and their logo ' The delight of Flying' is one of the biggest misnomers in the industry

This reviewer shared experience about poor customer service and wants this business to issue a full refund. This person is overall dissatisfied with Lan Airlines. The most disappointing about departures at Lan Airlines was lack of accountability, poor customer service and treatment of passengers Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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