This is a complaint for LAN.com
My flight was from 2/24 Lima to Easter island (transfer from Sao Paulo to Santiago in chile then arrive in Easter island. LA 2767 / 24 FEB LA 761 / 24 FEB LA 841 / 25 FEB LIM / GRU / SCL / IPC )
Your staff ask us to collect our bags in santiago and recheck in for the flight to Easter island. When we collected our bags, there was one bag missing. There was one of your staff in luggage counter told me don't worry, your bag will be arrived in EasterIsland directly, trust him.
Then I asked again to your staff in luggage dropping counter in Santiago, she also said that the other missing one will be delivered directly to easter island.
However, when we arrived in easter island, there is no bag for me!!!! Your staff's attitude in Easter island is really really bad. She didn't look at me when she's talking and she said that someone has contacted her that my bag can only arrive the next day. She didn't give me any compensation until we said that I don't have clothes to change, then she just gave me one small bag which only contain one set of cloth, teeth brush.
Then the most worst thing is that my bag didn't come for the next day!!!!!
I called your customer service centre. No one can solve my problem and only ask me to wait. One guy has helped me created a case and said that there would be someone from the luggage centre to contact me. But none util now (2/27).
The tracking no shown on your website is that my bag has been redelivered on 2/25 and arrived Easter island on 2/26.
However I still have not received my bag now 2/27, 16:10............
No compensation, no sorry, no useful information.
No one can even make a call to your counter in easter island to ask whether the bag is arrived or not.
It is really ridiculous and really bad service!!!!!!!!!!!!
Please give me feedback and the compensation that I should have!!!!!
P.s. I have just received my bag now, 2/27 16:30 but with no cover!!!!
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lan Airlines. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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