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I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN US-Chile as normally travel on AA. It has not been a good experience having my cell phones stolen from my backpack in the overhead locker whilst I was...
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3.5
#991363
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I was on LA500 in seat 12a on 12th January. I had my cell phones in the lounge in Miami before the flight and put them in my backpack. When I disembarked from the flight in Santiago and looked for the both phones: Galaxy 7 and IPhone 5s, they were not in my backpack....
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I didn't like
  • Fact that i had items stolen from the overhead compartment
#991323
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We flew LAN from Lima to Punta Arenas, Chile. There was a technical issue; therefore the flight was delayed for one day. We was issued travel voucher for $600 credit or $200 cash and was told we can redeem back in the United States. We went to the Los Angeles airport...
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#921810
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Short Review on August 18, 2016

Lan Airlines
#902777
To do lo que uds hacen es envolatar a la gente y sacar miles de escusas
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Lan Airlines Customer Care Review

Lan Airlines
#894286
1.0
Details
La peor compañía en atención y en abuso de personal, mi hija viajó el 2 de agosto y querían que volviera a comprar un Ticket teniendo uno vigente
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Lan Airlines Flight Review

Lan Airlines
#814572
2.0
Details
So far, the worst customer service ever. One of my luggages disappeared and no one had a clear explanation of the problem, two days and I'm still waiting for a solution
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LAN Airlines Flight 2511 Review

Lan Airlines
#733344
1.6
Details
Muy mal servicio, el vuelo 2511 que debia salir a la 1.05 am del 12 Nov 2015, fue cancelado y nos tuvieron 3 horas dentro del avion, nos mandaron a un hotel por los everglades de muy mala calidad y que es un casino Miccosukee. y no hay nadie que de explicacion hoy 12 se supone sale a las 6 pm. Lan no sirve , mala aerolinea por decir lo menos.
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I apologize LAN but where did your Customer Service go?? We fly to Chile 2-3 times annually and wonder why your Customer Service Skills are non-existent anymore! Not only do your representatives at the 1(800) # Fail but the representatives you have running and managing...
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1.9
I didn't like
  • Managment is very bad
  • 1800 bad customer service
#885137
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Several customers were sold a package of Lima-Madrid (LAN) then Madrid to Heathrow (Iberia). At some stage before we travelled flights were changed meaning that we were due to be at the check in gate for the 2nd flight only 5 mins after landing (a transit of at least...
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Nelson, Nelson
#881572
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my children are minors, they flew to Brazil from Florida alone. A check in LATAM employee advised us not to pay extra, since my son is 17 and could be in charge of his 8 years old sister. They arrived in a different state and even after identified themselves as minors,...
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1.0
I didn't like
  • Poor customer service
  • Treatment of passengers
  • Lack of accountability
#876220
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Lan Airlines - Not served refreshments during flight
I flew from Cuzco to Lima on April 24, 2026, at 15:05, flight LA 2074 (Seat 12K). The cabin personnel started serving soft drinks etc., but after having served 2-3 rows, they stopped after an announcement (and seat belt sign went on) that we would experience...
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2.0
#839055
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The way LAN makes up for their lousy Customer Service is to issue Vouchers for all their deficiencies and oversold flights. But they add insult to injury when they refuse to refund their vouchers as promised. I submitted a voucher for refund four months ago, and each...
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1.0
I didn't like
  • Voucher redemption is a scam
#800668
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This is a complaint for LAN.com My flight was from 2/24 Lima to Easter island (transfer from Sao Paulo to Santiago in chile then arrive in Easter island. LA 2767 / 24 FEB LA 761 / 24 FEB LA 841 / 25 FEB LIM / GRU / SCL / IPC ) Your staff ask us to collect our...
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#798993
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Contact Lan Airlines

Mailing Address:
Lan Airlines
1960 East Grand Avenue suite 530 El Segundo
Los Angeles, CA 90245
Phone:
(866) 435-9526
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Lan Airlines Products and Services

SOOO UPSETING... my parents lost their flight from Santiago to Sydney for medical reasons so I was told that they had lost the tickets and we were forced to buy new ones which we did. Next day my parents went to the airport and they were put on flight the next day to...
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1.0
#795010
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